Refunds may be granted up to 7 days from purchase
Best E-Support provides “partial refunds” to Customers up to 7 days from the day of purchase on certain circumstances after mutually agreed with the customer. Best E-Support provides a transparent online resolution procedure for settling disputes and make alternative suggestions for resolving such requests.
Note: For refund, Customers have to provide a valid reason for claiming a refund.
If Customer purchased a Single Incident Support Plan, then refunds are granted till 24 hours from the time of purchase, after 24 hours of purchase Best E-Support will normally decline to grant any refund, except in special circumstances.
Between 7 – 30 days after date of purchase
After the first 7 days have elapsed, a refund request will normally not be accepted unless there are convincing reasons justifying a refund.
During this period, Best E-Support will usually require a Customer to provide a satisfactory explanation as to why a refund is merited and why the request was not made earlier.
Best E-Support may still consider the validity of refund claims up to a period of 40 days from the date of purchase and may issue a partial refund at its absolute discretion.
After 30 days purchase is deemed to be final
After a period of more than 30 days from the date of purchase, the transaction will be regarded as final. Best E-Support will normally decline to grant a refund, except in special circumstances.
Subscriptions and recurring charges
Ongoing subscriptions and recurring charges may be canceled at any time. The cancellation will take place as from the next period of billing. A cancellation will only cancel future billings.
The above time periods relating to refunds will also apply in respect to each subscription or recurring charge payment.
For products and services sold through Best E-Support, this refund policy will normally override any statements to the contrary contained in a product or service provider’s website or terms and conditions of sale.
A refund can only be credited to the original account from which payment was made. If such account is closed, then no refund can be granted.
Best E-Support may take steps to restrict customers that make repeated purchases and requests for refunds from making further purchases through Best E-Support.
Dispute resolution procedures
The Best E-Support dispute system is designed to help both vendors and customers resolve disputes in a polite and amicable manner. Failure or delay in dealing with dispute processes may result in the matter being decided by Best E-Support.
Other reasons for cancellation
Best E-Support reserves the right to cancel a transaction in order to comply with credit card industry regulations, payment processor, and banking rules, or the need to comply with legal requirements, intellectual property rights, court orders and law enforcement agencies.
Agreement to these terms
Use of the Best E-Support platform to purchase or sell items requires your agreement to our Refund Policy. This policy may be updated from time to time, so you should check back regularly.
Questions about the Refund Policy
In case if you have any unresolved queries with regards to Best E-Support’s Refund policy, please get in touch with the company at info@Bestesupport.com